Returns & Refund

Returns or Exchanges

1. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

2. To be eligible for a return, your item must be in unused condition with original packing. We do not accept a returned item that's worn, damaged, washed and altered in any way. Merchandise must be accompanied by the original product packaging.

    3. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions within 2 to 3 business days.

    4. Original shipping charges are non-refundable. Buyer is responsible for the shipping back cost or re-ship cost if exchange or return for remorse. Otherwise, the seller is responsible for the shipping back and re-ship fee if shipping a wrong or defect product.

    5. We do not provide free return shipping labels. Customers are liable for return shipping back to us. We can send the lable files by email then customers print it by themselves or carrier.

    6. If you need to return the product, the shipping fee forth would be subtracted no matter whether it's free shipping fee or not when ordering. Since it's already paid to the courier when shipping. Your understanding is highly appreciated.


    Return Address

    If you wish to return the items to the right return address, please do it accoring to the right adress listed below or contact our customer service in advance to confirm it, we will get back to you within 24 hours.

    Service Email：support@modacases.com

    Return Address: UNIT 811, BEVERLEY COMMERCIAL
    CENTRE, 87-105 CHATHAM ROAD
    SOUTH, TSIM SHA TSUI, KOWLOON
    HONG KONG

    Refunds (if applicable) 
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 business days.

    Late or missing refunds (if applicable) 
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted. 

    Next, contact your bank. There is often some processing time before a refund is posted. 

    3. In which cases will you get full refund?

    • If a product gets damaged or was faulty upon delivery - we offer a 100% refund.
    • If the incorrect product was delivered - we offer a 100% refund or reship another new package.
    • If you did not receive your order for any reason - we offer a 100% refund or re-ship a new package to you again.


    If you’ve done all of this and you still have not received your refund yet, please contact us at support@modacases.com

    Gifts 
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.